We are very proud of our satchels...the fact they are made from the finest English leather and crafted here in England. If our customers are purchasing a high quality product, then we believe that we must provide a high level of customer service
We are really determined to provide exceptional customer service to every single one of our customers.
From the moment you make your order, we want to provide you with a fast and efficient service. We like to say that typically we can make and dispatch your satchel within 2-3 weeks from the date of your order. As each satchel is hand-made, and demand for certain leathers does vary, it may be that at certain times our manufacturing may be longer.
But please rest assured, we will keep you well informed all the way along the process until you have safely received your beautiful satchel.